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Faq's
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Automatic email confirmation of orders
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Our system is designed to automatically send a variety of emails based on certain events occurring in our system. Currently emails are sent when a new customer is added, request for lost passwords and orders. All orders entered through the website will cause a email to be sent to you as a confirmation that it was logged into our system (sales order created). You will also receive a 2nd email when a sales order has been processed and the package has been shipped. This occurs after we ship the package and record the payment (convert the sales order to a sales invoice). This will let you know your order is complete. You can view your sales order history on our website at anytime.
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| Return Policy: If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact" link at the top of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items. [A quick note about only slightly damaged items: A chipped ceramic or porcelain item can be made to look like new by cementing the piece back. We have determined that 80% of damaged returns can be restored and sold as new or as slight seconds with minor work! Offering a slightly defective product at a reduced price brings you a satisfied customer who got a bargain and saves you and us a lot of time and money.] Return Policy for non-defective, non-broken items Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns. Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items. Please contact Customer Service for return authorization before returning merchandise. Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.
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View your order history
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Use the order history choices to review summaries of open and shipped orders. Summary screens display information such as the date, order amount, payment status, order status etc. Detailed status information is available by clicking a link from a summary screen or searching by order number from the order tracking section. Detailed status screens display product descriptions, quantities and price, order and shipping dates, point of origin, order status, shipping carrier etc. If you have previously placed any orders with us you can view them by either entering the order number or by using any one of the other display options to view multiple orders.
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Save / Retrieve Shopping Cart
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You can save and retrieve shopping carts. Click on "view cart" to view the contents of your shopping cart. At the bottom of the items list there will be buttons to "save cart" and "retrieve cart". Clicking either of the buttons will take you to the corresponding page that will allow you to save or retrieve a shopping cart. There is no limit to the number of shopping carts that can be saved.
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Manage your account information on-line
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Click on "account info" to view your account information. This includes bill to/ship to address, password, secret question, link to credit card details and more.
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Real-Time inventory
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Our website interfaces directly to our accounting system. The stock counts are in real time. When you place a order though the website it is entered directly into our system. The website inventory will reflect each order as it is entered. Because of this, our inventory counts will be more up to date and help insure our customers will have accurate information on our current stock.
Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact" link at the top of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items.
Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements. Please contact Customer Service for return authorization before returning merchandise.
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